During this time of unprecedented change, we expect to see high call and email volumes, so please be patient as we work to accommodate all guests. For the health and safety of our employees, all Bogus Basin offices are closed through 4/5/2020. During this time we will not be responding to phone calls or emails. Thank you for understanding.
If the Coronavirus/COVID-19 Pandemic improves, will the mountain recreation area reopen?
We are following guidance from the World Health Organization and Center for Disease Control. If conditions improve, we will reevaluate our operation.
Can I still visit Bogus Basin Mountain Recreation Area?
Effective March 18th, No patrol or emergency services will be available. The lodges (including restrooms), plaza, and base area will be completely closed to the public as our mountain operations team conducts seasonal closing procedures, causing the lodges and base area to be closed to the public. No sledding, snowplay, or toboggans will be allowed on Bogus Basin’s private property.
Can I Camp At Bogus Basin?
At this time camping is not allowed at Bogus Basin.
Are the administrative offices open?
All offices will be closed through 4/5/2020. At that time we will asses the situation and determine our ongoing operating hours.
How do I get my belongings out of my seasonal locker?
Effective Thursday, March 26th, Seasonal locker access will be closed after the shelter in place announcement. For more information please email email@example.com
How do I return my lease/rental equipment?
At this time we will not be taking returns of season lease and rental equipment. We will update information about when a plan is in place for season lease and rental equipment. For more information please email firstname.lastname@example.org
Will I be receiving a refund on my season pass product?
Will I receive a refund on tickets that are pre-purchased from 3/16/20 through the rest of the season?
All tickets that were purchased with a future date will be refunded automatically to the card used when making the purchase. Please allow up to 14 business days for the refund to process before reaching out to our customer service. For more information please email email@example.com
What are my refund options for other mountain products purchased?
We will automatically refund products dated 3/16/20 or later, including tubing, ski school and equipment rentals, to the card used when making the purchase. Please allow up to 14 business days for the refund to process before reaching out to our customer service. For more information please email firstname.lastname@example.org
Will uphill travel be allowed with resorts closed?
At this time, uphill skiing at Bogus Basin is discouraged due to closing operations. Please refer to our Restrictions and Policy Page.
What if I have a planned event with Bogus Basin, or I would like to plan an event at Bogus Basin?
At this time our Group Sales Department will not be approving any future dates or events. We will continue to respond to requests while maintaining an orderly waitlist for date-specific requests. For more information please email email@example.com
When will Bogus Basin open for summer operations?
We will continue monitoring the situation and communicate plans to the public as soon as more information is available.