Can I get a refund on lessons I’ve already paid for?
All Ski & Snowboard School programs are non-refundable.
What about a credit?
Credits may be available for the following situations:
- MEDICAL: a letter from a physician stating medical condition (date of injury, surgery, etc)
- RELOCATION: proof of relocation (100 miles or more), such as a monthly statement (utility, bank, etc) or lease, or a copy of employment papers from hiring or transferring company. Car insurance or drivers license will not be accepted.
- LESSON OR PROGRAM CANCELLATION: If we cannot offer the lesson or program due to a ski area closure then a credit will be issued. Once you are notified that the lesson has been canceled, please contact the office within one week to discuss credit or other options.
Credits will be applied to a “Bogus Bucks” gift card which can be redeemed for services offered through Bogus Basin Mountain Recreation Area. Contact us as soon as possible if you are unable to attend your scheduled program.
What if I purchased a private lesson?
Please contact us no later than 48 hours in advance if you need to reschedule or receive credit for a private lesson. If we are not notified of an absence within 48 hours of the lesson, a credit will not be issued and you will forfeit your lesson fees.
Can I transfer my private lesson to another person?
If you are unable to attend a private lesson, transfers to another session may be arranged. At the time of your notification to the Ski & Snowboard school a review of transfer options will be made available to you.
When are lift tickets or season passes included in the price of a lesson?
All guests MUST have a ticket or season pass to access our lifts, unless otherwise stated in the program. Tickets are available on the mountain at the ticket window and season passes can only be purchased at the sales office in Boise (2600 N Bogus Basin Rd). Season pass price depends on time of year. We offer students registered for a private first-time beginner lesson a complimentary “Coach” ticket; check with the ski and snowboard school office on the day of your lesson.
When is rental equipment included in the price of a lesson?
Rental equipment is included with our Passport program only. All Passport participants will recieve equipment for their lessons. Guests who are in the Passport Early Session, December and January, get lease equipment for the entire current season. Passport participants who take the late sessions, February and March, are treated to unlimited, complimentary rentals at Bogus Basin during the current season, after completion of lessons.
I purchased a Coach lift ticket, but I want to ski more of the mountain. What can I do?
You can upgrade your “Coach” lift ticket at the ticket window on the mountain. You will pay the difference in the ticket price depending upon the type of ticket.
Can I ski with my kids during their lesson?
Your request to ski with your kids in a lesson can be guaranteed only if you purchase a private lesson or a semi-private lesson. Our other group lessons are divided according to age and ability.
I’d like someone to ride the lift with my child. What lessons should I choose?
Trained chair riders are guaranteed only with our Mogul Mouse program, and with private lessons. If your child is 7 or older and you want a chair rider, you can always take a private lesson.
Seems like I signed up for the wrong lesson. What should I do?
Talk with the instructor or the program supervisor.
Can I choose my instructor?
You may request a specific instructor only when taking a private or a semi-private lesson, but not with other group lessons.
Will I have the same instructor the entire session?
We will do everything in our power to keep the same instructor with the same class throughout the session. However, that cannot be guaranteed. Our main concern is to keep people with equal abilities in the same class, so adjustments are made as people progress at different rates. Substitute instructors will be used if for some reason the scheduled instructor is not able to teach that day.
My child can ski blue runs, why is the instructor keeping them on green runs?
Many children can negotiate blue runs, but are they really skiing them? If children are still using a breaking wedge to stop and control their speed, they should remain on green runs. A breaking wedge can quickly turn into a bad habit if it is used too much or if it is used on terrain that is too steep. Our instructors are trained to teach kids to control their speed with complete turns across the hill before they take them on more advanced slopes.
Why do I have to wait until my child turns 3 to sign them up for lessons?
We organize our Mogul Mice into groups of three or four students. While maturity rates do differ, our past experiences have shown that children that are just turning 3 years old are too young to be successful in a group lesson. Young 3 year old children generally do much better in private lessons.
If I already have a season pass, can I still take the Passport program?
You can exchange your season pass for the Passport program. Call the ticket office at 208-332-5162. You will be asked to turn in your current pass. Your Passport season pass voucher will be issued on the last day your series of lessons.
I already have equipment, but I want to take the Passport program. Should I use the lease equipment or my own?
We advise that you use our equipment (especially the skis). Our skis will be the proper length and the bindings will be properly set for your weight and ability. With this great start, your chances are better for having a safe learning experience. If you have your own boots, be sure they fit properly with only one pair of socks.