Can I get a refund on lessons I’ve already paid for?
All Ski & Board school programs are non-refundable.
What about a credit?
Credits may be available for the following situations:
– Unable to attend a session of lessons due to injury
– Moving out of town
– Program cancellation
Once you are notified that the program has been canceled, please contact the office within one week to discuss credit or transfer options. Credits will be applied to a “Bogus Bucks” gift card which can be redeemed for services offered through Bogus Basin Mountain Recreation Area.
Contact us as soon as possible if you are unable to attend your scheduled program.
What I purchased private lessons?
Please contact us no later than 24 hours in advance if you need to reschedule or receive credit for a private lesson. If we are not notified of an absence within 24 hours of the lesson, a credit will not be issued and you will forfeit your lesson fees.
Can I transfer my lessons to another person?
If you are unable to attend a lesson program, transfers to another session may be arranged. At the time of your notification to the Ski & Snowboard school a review of transfer options will be made available to you.
When are lift tickets included in the price of a lesson?
We offer students registered for a private first-time beginner lesson a complimentary “Coach” ticket. All guests MUST have a ticket or pass to access our lifts, available on the mountain at the ticket window.
When is rental equipment included in the price of a lesson?
Rental equipment is included with our Passport program only. All Passport participants will recieve equipment for their lessons. Guests who are in the Passport Early Session, December and January, get lease equipment for the entire current season. Passport participants who take the late sessions, February and March, are treated to unlimited, complimentary rentals at Bogus Basin during the current season, after completion of lessons.
I purchased a Coach lift ticket, but I want to ski more of the mountain. What can I do?
Coach lift tickets for beginning skiers and boarders are free with the purchase of a private lesson. After the lesson, if you want to use a different lift, you must pay full price for that lift ticket.
Can I ski with my kids during their lesson?
Your request to ski with your kids in a lesson can be guaranteed only if you purchase a private lesson or a Form a Group Special. Our other group lessons are divided according to age and ability.
I’d like someone to ride the lift with my child. What lessons should I choose?
Trained chair riders are guaranteed only with our Mouse programs, and with private lessons. If there are two or more 3-6 year-olds in a private lesson, an additional $8.00/hr per child will be charged for chair rider assistance. If your child is 7 or older and you want a chair rider, you can always take a private lesson.
Seems like I signed up for the wrong lesson. What should I do?
Talk with the instructor or the program supervisor.
Can I choose my instructor?
You may request a specific instructor only when taking a Private or a Form a Group Special, but not with other group lessons.
Will I have the same instructor the entire session?
We will do everything in our power to keep the same instructor with the same class throughout the session. However, that cannot be guaranteed. Our main concern is to keep people with equal abilities in the same class, so adjustments are made as people progress at different rates. Substitute instructors will be used if for some reason the scheduled instructor is not able to teach that day.
My child can ski blue runs, why is the instructor keeping them on green runs?
Many children can negotiate blue runs, but are they really skiing them? If children are still using a breaking wedge to stop and control their speed, they should remain on green runs. A breaking wedge can quickly turn into a bad habit if it is used too much or if it is used on terrain that is too steep. Our instructors are trained to teach kids to control their speed with complete turns across the hill before they take them on more advanced slopes.
Why do I have to wait until my child turns 3 to sign them up for lessons?
We organize our Mogul Mice into groups of three or four students. While maturity rates do differ, our past experiences have shown that children that are just turning 3years old are too young to be successful in a group lesson. Young 3 year olds generally do much better in private lessons.
If I already have a season pass, can I still take the Passport program?
You can exchange your season pass for the Passport program. Call the ticket office at 208-332-5162. You will be asked to turn in your current pass. Your Passport season pass voucher will be issued on the last day your series of lessons.
I already have equipment, but I want to take the Passport program. Should I use the lease equipment or my own?
We advise that you use our equipment (especially the skis). Our skis will be the proper length and the bindings will be properly set for your weight and ability. With this great start, your chances are better for having a safe learning experience. If you have your own boots, be sure they fit properly with only one pair of socks.